The Saudi Ministry of Labor and Social Development designed a new initiative called the Citizen Account Program to capture constituents information in KSA for consolidation and processing. In accordance with a matrix of factors, their eligibility for water and energy subsidy and the monetary value of subsidy will be determined. The ministry commissioned Link Development to architect a customized and integrated platform for MLSD Beneficiary & Subsidy Management based on CRM and BIZTALK. In the span of two months, 12 million Saudi citizens were profiled, managed, processed by the solution, paving the way for establishing social justice before proceeding with radical economic changes.