Linkdev

Digital customers expect a seamless experience with your brand across all digital channels on which you operate.

Instead of having a desktop experience, a mobile experience, a tablet experience, and a social media experience, we help you to pursue one, holistic approach: an omni-channel experience. We help you design and implement you customer journey where the right experiences are delivered at the right time, every time and across all your brand touchpoints.

Our customer experience management platform and services cover omni channel strategy all through implementation and optimization of great experiences with your brand across portal, digital commerce, mobile app, emails, web chat, SMS, social media, contact center and others.

• Strategize your Omnichannel Approach

  We help you plan a world-class omnichannel initiative with coherent, aligned messaging, goals, objectives, and design across each channel and device.

• Develop your Omnichannel Infrastructure

  We help you kick off the initiative with our set of digital services and solutions that realize your vision and strategy.

• Manage Customer Lifecycle

  Design experiences that manage every phase in the customer lifecycle journey helping them flow seamlessly from one channel to the next.

• Engage Customers

  Provide ongoing, personalized, engaging and context-appropriate experiences that entice your customers and heighten their brand loyalty.

• Integrate Stories over Channels

  Create a consistent user experience where every channel complements another in harmony; without breaking customer expectations.

• Optimize Experience with Insights

  Use digital insights and analytics to visualize where things are going good and where you need to take a pause and improve.